At sarinoz LLC, we don’t just provide digital marketing and IT services; we deliver measurable results and peace of mind. As a pure digital service provider, our delivery process is designed for clarity, transparency, and building long-term trust. This policy outlines our commitment to fulfilling your project with the highest standards of professionalism and efficiency, ensuring your investment translates into tangible business growth.
2. Understanding Our Delivery Model
Because our services—ranging from SEO and paid advertising to bespoke software development and web design—are entirely digital, our “delivery” is the successful, on-time, and secure transmission and implementation of digital assets, strategies, and reports.
2.1. The Digital Delivery Process
| Step | Description | Typical Timeline | Delivery Method |
| I. Onboarding & Scoping | Kick-off meeting, deep-dive into project goals, creation of the detailed Statement of Work (SOW), and secure access setup. | 1-5 Business Days | Email, Secure Portal Access |
| II. Execution & Development | Our expert teams begin work on the agreed-upon tasks (e.g., campaign setup, development coding, content creation). | As per SOW (Project-Specific) | Internal Development/Testing Environments |
| III. Quality Assurance (QA) & Review | Rigorous internal testing and client-facing review/feedback cycles to ensure the work meets all agreed specifications. | Varies by Milestone | Secure Staging Link, Client Portal |
| IV. Final Delivery & Deployment | Handover of final assets, launch of campaigns, or deployment of the final IT solution onto your live environment. | Typically Immediate (Post-Approval) | Direct Deployment, Secure File Transfer, Email |
| V. Ongoing Reporting & Support | Provision of performance reports, maintenance, and ongoing communication. | Weekly/Monthly (Ongoing Services) | Client Reporting Dashboard, Email |
2.2. Service Delivery Timelines
Our services are customized, so delivery is defined by the Statement of Work (SOW) or Service Contract.
- Initial Setup/Audit Reports: Typically delivered within 3-10 business days of successful payment and client onboarding data provision.
- Ongoing Digital Marketing Services (SEO, PPC): Delivery is continuous, with reports and key data updates provided on a weekly or monthly basis via our secure client portal.
- Web/Software Development: Project timelines are broken down into transparent milestones, with delivery of specific functionality (e.g., Design Mockup, Beta Release) as defined in the SOW.
3. Fostering Client Trust and Transparency
We believe a clear delivery policy is the foundation of a successful partnership.
- Value-Driven Milestones: Each stage of delivery is tied directly to a value proposition, ensuring you see continuous progress and a return on your investment.
- Proactive Communication: Your dedicated Project Manager will provide regular status updates, alert you to any potential delays before they impact the schedule, and ensure all communication is archived on your secure client portal.
- Secure & Confidential Delivery: All final assets (code, reports, credentials) are delivered through encrypted, secure channels. We uphold strict confidentiality for all client data and intellectual property.
4. Client Collaboration and Responsibilities
Timely delivery is a partnership. To ensure we meet our promised timelines, we rely on your prompt collaboration.
- Timely Provision of Information: Client data, access credentials (e.g., to Google Analytics, CMS), and existing assets must be provided by the agreed-upon date.
- Prompt Feedback & Approval: Delays in providing feedback on mockups, content, or development builds will directly impact the final delivery date. We request all approval cycles be completed within 48-72 hours.
- Scope Management: Changes to the project scope that are outside the original SOW may require a formal Change Request and will lead to a revision of the delivery timeline and cost.
5. Delivery Methods and Access
We utilize industry-leading, secure platforms for all service delivery:
- Client Portal: A personalized, secure dashboard for viewing real-time project status, accessing performance reports, and sharing documents.
- Direct Access: For development projects, final assets are deployed directly to your secure hosting environment or a mutually agreed-upon live server.
- Email & Secure File Transfer: Used for non-sensitive reports and routine communication. We will never request or send sensitive credentials via plain email.
Frequently Asked Questions (FAQs)
Q: Is there a physical delivery component to your services?
A: No. As a digital marketing and IT company, all our services and deliverables are intangible and delivered electronically. There is absolutely no physical shipping.
Q: What happens if a project milestone is delayed?
A: If a delay is on our end, we will proactively notify you immediately, provide a revised timeline, and explain the reason. If the delay is due to late client feedback or assets, we will notify you of the resulting timeline adjustment.
Q: How do I access my performance reports for ongoing services?
A: You will be provided with login credentials to our secure sarinoz Client Portal, where all performance dashboards, reports, and campaign data are updated in real-time or on a pre-agreed weekly/monthly cycle.
Q: What are your payment terms and how do they relate to delivery?
A: Services commence only after the initial deposit or full payment (as per contract) is successfully processed. Further delivery milestones may be dependent on subsequent installment payments. Refer to your specific contract for details.
Ready to Launch Your Next Digital Success?
Our clear, transparent delivery process is designed to eliminate uncertainty and ensure your project is completed with precision.
Don’t let vague timelines hold back your business growth. Partner with sarinoz for reliable, professional Digital Marketing and IT service delivery.
