At Sarinoz, we are a dedicated Digital Marketing and IT company focused on delivering measurable results, building exceptional digital assets, and providing reliable technology solutions. Our partnership is built on trust, transparency, and a shared goal: your business growth.
We understand that investing in digital services is a significant decision. This clear, human-centered Refund Policy is designed to build your confidence and clearly outline the circumstances under which a refund may be provided.
1. Our Commitment to Value & Trust
Our primary goal is your complete satisfaction and the successful completion of your project or service. We believe in the quality of our expertise and processes. This policy is an extension of our commitment to maintaining a fair and trusted relationship with all our clients. We strive to resolve all concerns through communication and service refinement before a refund is considered.
2. Refund Eligibility & Criteria
Due to the nature of digital marketing and IT services—which involve significant upfront creative work, strategic planning, resource allocation, and intellectual property development—refunds are processed strictly based on the specific circumstances outlined below.
2.1. Project & Service Cancellation (Prior to Commencement)
A full refund is available if you cancel your service agreement within 7 calendar days of signing the contract or making the initial payment, provided that Sarinoz has not yet begun any substantive work (e.g., strategic planning, design kick-off, or resource allocation).
- 100% Refund: If cancellation request is received within 7 days AND no work has commenced.
- Partial Refund: If cancellation is received after 7 days, or if substantive work has begun, a partial refund will be calculated based on the actual work completed and resources allocated up to the point of cancellation. This is typically calculated at our standard hourly rate.
2.2. Dedicated Time/Hourly Consulting Services
- Full Refund: If the consultant or dedicated resource fails to begin the agreed-upon tasks due to an internal Sarinoz failure, a full refund will be issued for the unutilized time.
- No Refund: Once hourly consulting or dedicated time has been rendered and documented, it is non-refundable.
2.3. Failure to Deliver on Scope
If Sarinoz fails to deliver a completed project or agreed-upon service elements as outlined and documented in the signed Statement of Work (SOW) or contract, and all reasonable attempts to remedy the situation have been exhausted:
- Remedy First: We are committed to up to two rounds of revisions/rework to meet the agreed-upon SOW specifications.
- Partial Refund Consideration: If, after remediation, the core, non-functional elements of the SOW are not met, a partial refund corresponding to the undelivered portion of the service may be considered.
2.4. Non-Refundable Items & Services
The following services and expenses are non-refundable under any circumstances, as they represent sunk costs, completed work, or immediate resource allocations:
- Domain Name Registration, Hosting Fees, and SSL Certificates (purchased on the client’s behalf).
- Third-party software or license fees (e.g., premium plugins, stock photo subscriptions) purchased for the project.
- Completed work, including design mockups, strategic reports, audit documents, content creation, and code development that has been approved or delivered.
- SEO, PPC, and Social Media Management services after the first 30 days of service.
- Any amount paid toward a deposit or retainer that has been utilized for resource commitment.
3. How to Initiate a Refund Request
We aim to make the process as straightforward as possible. Please follow these steps to initiate a formal request:
- Submit a Request: Send an email to our Accounts team at payment@sarinoz.com.
- Subject Line: Use the subject: “Formal Refund Request – [Your Company Name] – [Invoice/Project Number]”.
- Required Information: Your email must clearly include:
- Your full name and Company Name.
- The service purchased and the date of purchase.
- The specific Invoice/Project Number.
- A detailed, professional explanation of the reason for the refund request.
- Any relevant supporting documentation (e.g., correspondence, performance reports).
4. Refund Processing Timeline
Once your request is received and reviewed by our management team, the process is as follows:
| Step | Action | Estimated Timeline |
| Review & Assessment | Sarinoz management will review the request against the SOW and this Refund Policy. | 5–7 Business Days |
| Notification | You will be notified of the approval or rejection of your request. | Following Review |
| Processing | If approved, the refund is processed immediately through our payment gateway. | 1–3 Business Days |
| Credit Arrival | Funds typically appear back in your original payment method (e.g., credit card, bank) account. | 5–10 Business Days (Varies by Bank) |
5. Frequently Asked Questions (FAQs)
Q: Can I get a full refund if I am unhappy with the initial results of my SEO campaign?
A: No. Digital marketing results, particularly SEO, require consistent time and effort, and are subject to external factors (like search engine algorithm changes). We do not guarantee specific rankings or results, but we do guarantee the delivery of the agreed-upon service activities (e.g., content creation, link building, technical audits). Refunds are tied to our performance on the Scope of Work, not external results.
Q: What if the project is delayed? Am I eligible for a refund?
A: Projects can sometimes face minor delays due to unforeseen circumstances or client-side delays. We are not liable for delays caused by the client (e.g., slow feedback, late content). If the delay is significant and solely caused by Sarinoz’s internal failure, we will offer a service credit or a price adjustment for future work, or consider a partial refund based on the impact.
Q: Does your policy cover chargebacks?
A: We strongly discourage chargebacks. If you initiate a chargeback without first following the formal refund request process outlined in Section 3, Sarinoz reserves the right to immediately suspend all services and pursue full legal and collections remedies for the outstanding amount.
6. Our Call to Action: Let’s Talk First
Before submitting a formal refund request, we encourage you to contact your dedicated Project Manager or Account Executive immediately. In most cases, misunderstandings or dissatisfaction can be resolved quickly through:
- A Strategy Review Session
- Project Revision or Rework
- A Service Credit for Future Work
Ready to discuss your concerns or proceed with a refund request?
📞 Call us now:
+1 (192) 983-35757
+880 1886-865648
📧 Email us:
Thank you for choosing Sarinoz LLC. We value your business.
